Clients have many individual rights. We understand these rights and work towards informing, supporting and assisting clients to maintain their independence, wellbeing, dignity and quality of life.
Tribe Aged Care adopts a policy of non-discrimination in the provision of our services and supports to all clients. We are committed to delivering services in accordance with the Aged Care Quality Standards and promoting choice, independence, respect and inclusion.
Clients have the Right to
access services that promote, uphold and respect their legal and human rights
be treated with dignity, respect and courtesy
exercise informed choice and control over the services they receive
freedom of expression, self-determination and decision-making
receive services that respect their culture, identity, beliefs and values
access services that respect their privacy and confidentiality
access services that support and enhance their independence
receive safe and high-quality services
receive services free from violence, abuse, neglect, exploitation, discrimination or harassment
be involved in decisions about their care, services and supports
receive services from workers who are competent, qualified and appropriately trained
have concerns, feedback and complaints listened to and addressed without fear of adverse consequences
have access to an advocate, representative, family member or support person of their choice
consent to the sharing of information between providers where required to support service delivery and continuity of care
access information about their services in a way they can understand
be supported to take reasonable risks and make decisions about their own life
receive services that are responsive to their changing needs and circumstances
Clients Responsinilities
respect the rights of our workers and help maintain a workplace that is safe, healthy and free from harassment
abide by the terms of their Service Agreement with Tribe Aged Care
understand that their needs may change and, correspondingly, services provided may need to change to meet those needs
accept responsibility for their actions and choices, recognising that some decisions may involve risk
inform us of any concerns regarding services, workers or safety
share relevant information that assists us to provide safe and appropriate services
care for their own health and wellbeing to the best of their ability
provide information that will help us better understand and meet their needs
give as much notice as possible if they are unable to attend or receive a scheduled service
understand that workers are only authorised to perform the agreed tasks and hours outlined in their Service Agreement and care plan
participate in home safety and risk assessments where required
ensure pets are appropriately controlled during service delivery
provide a smoke-free working environment where possible
pay any agreed client contributions or private service fees applicable to their services
provide notice where possible if they wish to end services
advise Tribe Aged Care if they no longer wish to receive a service or support
At Tribe Aged Care, we are committed to working alongside our clients, families and representatives to ensure services are delivered with dignity, respect, choice and independence at the centre of everything we do.